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<h1>CONDITIONS</h1>
<p>Please review the following terms and policies carefully  as they are the terms of sale that govern your purchases at DX.com (hereinafter  known as DX). They set out your rights and obligations with respect to your  purchases, including important limitations and exclusions. Your placement of an  order at DX constitutes your agreement that these policies apply to the order,  so be certain you understand them prior to placing your order.<br /><br />
  <strong>Terms of Use Agreement</strong> <br /><br />
  <strong>PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.</strong> <br /><br />
  This Terms of Use Agreement (the "Agreement")  describes the terms and conditions applicable to your use of the DX.com web  site which is identified by the uniform resource locator www.DX.com  (the"Site"). This Agreement is entered into between you as the user  of the Site (the "User") and the owner of the Site ("DX.com").<br /><br />
  <strong>1. Application and Acceptance of Terms and Conditions.</strong> <br /><br />
  1.1 For purposes of this Agreement, a "User" is  any person who accesses the Site for whatever purpose, regardless of whether  said User has registered on the Site as a registered User or whether said User  is a paying customer for a specific service provided by DX.com or any of its  affiliates. A User includes the person using this Site and any legal entity  which may be represented by such person under actual or apparent authority.<br /><br />
  1.2 By accessing or using the Site, you hereby agree to  accept the terms and conditions set forth in this Agreement as a User. You  shall be bound by the terms and conditions of this Agreement with respect to  your access or use of this Site and any further upgrade, modification, addition  or change to this Site. If you do not accept all of the terms and conditions of  this Agreement, please do not use this Site.<br /><br />
  1.3 DX.com may amend this Agreement at any time by posting  the amended and restated Agreement on the Site. The amended and restated  Agreement shall be effective immediately upon posting. Posting by DX.com of the  amended and restated Agreement and your continued use of the Site shall be  deemed to be acceptance of the amended terms. This Agreement may not otherwise  be modified, except in writing by an authorized officer of DX.com.<br /><br />
  1.4 When you visit DX.com or send customer requests  (Customer Service Express Tickets) to DX.com, you are communicating with DX.com  electronically. You consent to receive communications from DX.com  electronically. DX.com will communicate with you by e-mail or by posting  notices on this site.<br /><br />
  <strong>2. Users Generally.</strong> <br /><br />
  2.1 Users may use this Site solely for their own personal  or internal purposes. Each User agrees that it shall not copy, reproduce or  download any information, text, images, video clips, directories, files,  databases or listings available on or through the Site (the "DX.com  Content") for the purpose of re-selling or re-distributing the DX.com  Content, mass mailing (via emails, wireless text messages, physical mail or  otherwise), operating a business that competes with DX.com, or otherwise  commercially exploiting the DX.com Content. Systematic retrieval of DX.com  Content from this Site to create or compile, directly or indirectly, a  collection, compilation, database or directory (whether through robots,  spiders, automatic devices or manual processes) without written permission from  DX.com is prohibited. In addition, use of the content or materials for any  purpose not expressly permitted in this Agreement is prohibited.<br /><br />
  2.2 Some of the DX.com Content displayed on this Site is  provided or posted by third parties ("Third Party Content"). DX.com  is not the author of Third-Party Content, whether contributed by anonymous  users or registered users. Any Third Party Content is the sole responsibility  of the party who provided the content. DX.com is not responsible for the  accuracy, propriety, lawfulness or truthfulness of any Third Party Content, and  shall not be liable to any User in connection with such User's reliance of such  Third Party Content. In addition, DX.com is not responsible for the conduct of  any User's activities on the Site, and shall not be liable to any person in  connection with any damage suffered by any person as a result of such User's  conduct.<br /><br />
  2.3 DX.com may allow Users access to content, products or  services offered by third parties through hyperlinks (in the form of word link,  banners, channels or otherwise) to such Third Party's web site. You are  cautioned to read such sites' terms and conditions and/or privacy policies  before using such sites in order to be aware of the terms and conditions of  your use of such sites. User acknowledges that DX.com has no control over such  third party's web site, does not monitor such sites, and DX.com shall not be  responsible or liable to anyone for such web site, or any content, products or  services made available on such a website.<br /><br />
  2.4 DX.com reserves the right to limit, deny or create  different access to the Site and its features with respect to different Users,  or to change any of the features or introduce new features without prior  notice. Each User acknowledges that inability to use the Site wholly or  partially for whatever reason may have adverse effects on its business. Each  User hereby agrees that in no event shall DX.com be liable to the User or any  third parties for any inability to use the Site (whether due to disruption,  limited access, changes to or termination of any features on the Site or  otherwise), any delays, inaccuracies, errors or omissions with respect to any  communications or transmission, or any damage (direct, indirect, consequential  or otherwise) arising from the use of or inability to use the Site or any of  its features.<br /><br />
  2.5 No User shall undertake any scheme to undermine the  integrity of the computer systems or networks used by DX.com and/or any other  User and no User shall attempt to gain unauthorized access to such computer  systems or networks.<br /><br />
  2.6 We urge that you read DX.com's Privacy Policy which  governs the protection and use of each User's information in the possession of  DX.com and/or its affiliates. Each User hereby accepts the Privacy Policy and  any updates and amendments thereto. Each User acknowledges that DX.com may  change the Privacy Policy from time to time provided that DX.com shall make  available the updated version of the Privacy Policy on the Site at all times.  Your continuation of use of the Site shall be deemed to be your acceptance of  the Privacy Policy which is then displayed on the Site at the time of such use.<br /><br />
  2.7 As a condition of your access to and use of DX.com,  you agree that you will not use the DX.com service to infringe the intellectual  property rights or other legitimate rights of others in any way. DX.com and/or  its affiliates will in appropriate circumstances terminate the accounts of  Users who are repeat infringers of the copyrights, or other intellectual  property rights, or other legitimate rights of others. In addition, DX.com  and/or its affiliates reserves the right to terminate the account of a user  upon any single infringement of the rights of others in conjunction with use of  the DX.com service, or if DX.com believes that User's conduct is harmful to the  interests of DX.com, its affiliates, or other users, or for any other reason in  DX.com's sole discretion, with or without cause.<br /><br />
  <strong>3. Registered Users</strong> <br /><br />
  3.1 Each User who has completed and submitted a  registration form either online on the Site or offline by giving its  information (such as name, address, telephone and fax number, email address,  details of its business, etc.) to DX.com or another DX.com group company  providing the relevant specific services is a registered user of the Site (a  "Registered User"). An account ("Account") will be  established for each Registered User and each Registered User will be assigned  a user alias ("User ID") and password ("Password") for  log-in access to its own Account.<br /><br />
  3.2 If the Registered User is a business entity, you  represent that (a) you have the authority to bind the entity to this Agreement;  (b) the address you use when registering is the principal place of business of  such business entity; and (c) all other information submitted to DX.com and its  affiliates during the registration process is true, accurate, current and  complete. For purposes of this provision, a branch or representative office  will not be considered a separate entity and its principal place of business  will be deemed to be that of its head office.<br /><br />
  3.3 By becoming a Registered User, you consent to the  inclusion of your personal data in our Buyer Database. DX may send emails to  you or contact you otherwise through your personal data with whatever  information DX would like to convey to you.<br /><br />
  3.4 DX.com or its affiliates may suspend or terminate a  Registered User's Account at any time by giving no less than 24-hour notice to  the Registered User; provided however, that notice is not required for such  termination if (a) in DX.com's determination, there is any breach of the  provisions of this Agreement by the Registered User, or (b) DX.com has  reasonable grounds to suspect that any information provided by a Registered  User is untrue, inaccurate or is not current or complete, or (c) DX.com  believes that the Registered User's actions may cause financial loss or legal  liability to such Registered User.<br /><br />
  3.5 A Registered User may not sell, attempt to sell, offer  to sell, give, assign or otherwise transfer an Account, User ID or Password to  a third party without the prior written consent of DX.com. DX.com may suspend  or terminate the Account of a Registered User or the transferee of a Registered  User in the event of a sale, offer to sell, gift, assignment or transfer in  violation of this Section.<br /><br />
  3.6 Notwithstanding Section 3.1 above, DX.com may refuse  registration and deny the issuance of an Account and associated User ID and  Password to any User for whatever reason.<br /><br />
  <strong>4. Relationship among Buyers, DX and Suppliers</strong> <br /><br />
  4.1 DX is an online agent for all Buyers, collecting  purchase orders from the Buyers, to reinforce its price negotiation advantage  against the Suppliers. It acts on behalf of the Buyers to purchase the products  designated by the Buyers. Through the Site, DX.com provides an electronic  web-based platform for displaying the products information and other common  terms and conditions of the transactions provided by the Suppliers. Any Sellers  who are interested in listing their products on Site are encouraged to contact  our promotion agent according to the following contact: http://seller.tradeglobals.com:8089/Account/Login.aspx?ReturnUrl=%2f<br /><br />
  4.2 Despite the provision of the platform through the  Site, DX.com does not represent the Supplier in specific transactions via the  Site. No sales agency relationship is created between any Supplier and DX.com,  our affiliates, directors, officers or employees by virtue of DX.com's display  of any of products supplied by the sellers. The sales contract is entered in to  between the Buyer and the Supplier.<br /><br />
  4.3 Users are hereby made aware that there may be risks of  dealing with people acting under false pretenses. DX.com has very strict  systems in selecting reliable suppliers. DX.com cannot control and is not  liable to or responsible for the availability of the products or services  offered for sale displayed on the Site. Therefore DX will not and cannot  warrant to the Buyers that the purchase orders placed through the Site will be  eventually fulfilled and there are situations that the Suppliers may have  ceased to provide such products or provide such products at a different price  in which situations the payment paid by the Buyer to our PayPal Account will be  returned to the Buyers or will be adjusted in such manner acceptable to the  Buyers.<br /><br />
  4.4 The risks of purchase transactions when using the Site  to conduct transactions shall include misrepresentation of products and  services, fraudulent schemes, unsatisfactory quality, failure to meet  specifications, defective or dangerous products, delay or default in delivery,  cost miscalculations and transportation accidents. All of the foregoing risks  are hereafter referred to as "Transaction Risks." All items purchased  from DX.com are made pursuant to a shipment contract. This means that the risk  of loss and title for such items pass to user upon our delivery to the carrier.  But when user submit the issues that may arise as result of or in connection  with the transaction risks on the website, we will help user to solve the  problem in due course per user's requirement<br /><br />
  4.5 Users are solely responsible for all of the terms and  conditions of the transactions conducted on, through or as a result of use of  the Site, including, without limitation, returns, warranties, shipping,  insurance, fees, taxes, title, licenses, fines, permits, handling,  transportation and storage. In case the terms and conditions of the Transactions  have been changed and such change is notified to DX by some specific Suppliers,  DX will post such amended terms of conditions on the Site. The mere obligation  of DX is to display such terms and conditions of the transactions subject to  amendment by the Suppliers from time to time. There may be situations that the  Buyers have placed orders while the terms and conditions of the transactions  are changed. DX.com will, as instructed by the seller, either contact you for  instructions before shipping or cancel your order and notify you of such  cancellation.<br /><br />
  4.6 Except where noted otherwise, the List Price displayed  for products on the Site represents the price suggested by the supplier. The  List Price is a comparative price estimate and may or may not represent the  prevailing price in every area on any particular day. With respect to items  sold on the Site, DX.com cannot confirm the price of an item until you order.  Despite our best efforts, a small number of the items in the catalog may be  mispriced. If an item's correct price is higher than the stated price, DX.com  will, as instructed by the seller, cancel your order, notify you of such  cancellation and make necessary compensation to you after friendly consultation  with you.<br /><br />
  4.7 In the event that any User has a dispute with any  party to a transaction, such User agrees to release and indemnify DX.com (and  our agents, affiliates, directors, officers and employees) from all claims,  demands, actions, proceedings, costs, expenses and damages (including without limitation  any actual, special, incidental or consequential damages) arising out of or in  connection with such transaction.<br /><br />
  <strong>5. Intellectual Property Rights (IPR) Protection Policy</strong> <br /><br />
  5.1 DX.com respects the intellectual property rights of  others, and we expect our users to do the same. Unauthorized use of another  party's materials and trademarks are dealt with severely on our website.<br /><br />
  5.2 DX will request each seller to ensure that listing of  counterfeits, non-licensed replicas, or unauthorized products such as counterfeit  designer garment, watches, handbags, sunglasses or other accessories is  strictly prohibited on DX.com, and no products can be displayed on DX.com  without the explicit permission from the intellectual property right holder.  Branded products are permitted to be displayed on DX.com if a certificate of  authorization has been issued by the brand owner.<br /><br />
  5.3 Repeat violations of our IPR policy may result in a  range of actions, including Removal of listing(s). The following actions are  used as a deterrent against infringement of IPR:</p>
<ul type="disc">
  <li>Voluntary       review and removal of listings that appear to offer counterfeit,       non-licensed replicas or unauthorized items</li>
  <li>Prompt       removal of listing(s) when an intellectual property infringement claim is       filed by the trademark holder against any seller who are the suppliers of       such listed products;</li>
  <li>Written       notification with appropriate reason(s) given to sellers who have their       product(s) removed on DX.com for suspicion of infringing the IPR of others</li>
  <li>Written       notification to sellers whose products are claimed to infringe on other's       IPR. Parties involved will have equal opportunities to respond to such       charges.</li>
  <li>Termination,       when appropriate, of the listings of the sellers who are repeat offenders</li>
</ul>
<p>With millions of Users trading on DX.com each day, we  expect each and every seller to behave responsibly.<br /><br />
  We request those who assert claims of infringement to  stand behind their claims. By submitting a report of alleged infringement to  DX.com, you agree to indemnify DX.com against claims or damages arising from  the removal of the listing.<br /><br />
  5.4 How to report an alleged IPR infringement to DX.com:</p>
<ul type="disc">
  <li>If       you have a good faith belief that a listing on the Site infringes your       copyright, trademark, patent or other intellectual property rights, you may       complete DX.com's Notice of Claimed IPR Infringement Form <a href="http://cs.dx.com/content/ipr_form.rtf">Click here</a> and email       (dx.abuse@gmail.com) it to DX.com. The completed Notice should       specifically identify the seller and each and every link which is claimed       to be infringing your rights . The complainant must upload       the following materials as attachment for qualification verification: </li>
  <ul type="circle">
    <li>rights proof</li>
  </ul>
</ul>
<p>According to the rights asserted,  please provide rights proof, such as patent registration certificate, trademark  registration certificate and copyright registration certificate, etc. (note:  registration certificate of the intellectual property rights should be  provided; application advice / acknowledgement is insufficient rights proof)</p>
<ul type="disc">
  <li>identification       proof</li>
</ul>
<p>Individual: ID card, passport and  other identification proof documents<br /><br />
  Enterprise: business license and  other industrial and commercial registration documents</p>
<ul type="disc">
  <li>rights-holder       authorization proof</li>
</ul>
<p>If the complainant is not the  rights-holder, he must produce authorization or agency certificate duly signed  or sealed by the rights-holder.</p>
<ul type="disc">
  <li>Upon       receipt of the aforesaid Notice and other information, we will promptly       evaluate your complaint, and in cases where it is appropriate, we will       expeditiously take down the listing referred to in your claim.</li>
  <li>We       will notify the seller in writing of the removal of the claimed infringing       product listing and provide the seller with your contact information so       that the seller may contact you directly and with an opportunity to       respond.</li>
  <li>If       the seller objects to the removal of the alleged infringing product       listing, the seller may submit to us an appropriate counter-notice to       dispute the claim. Upon receipt of such counter-notice, we may resume the       seller's listing unless we receive notice from you that an action has been       filed against the member in a court of competent jurisdiction for       infringement of your intellectual property rights.</li>
</ul>
<p>If you need to send us paper documents, please send the  related products and  paper documents to the following address:Room NO.404, 4F/L, BlockB，JingyiSci-tech mansion，No.9, the East Big Bell Temple Road，Haidian District, Beijing Municipality，PRC。So that DX can receive and dispose them in time. Please note that this is the only legal address on <a href="http://dx.com">DX.com</a> that deals with product infringement.</p>
<p><strong>6. Limitation of Liability</strong> <br /><br />
  6.1 To the maximum extent permitted by law, the features  and services on the site are provided on an "as is" and "as  available" basis, and DX.com hereby expressly disclaims any and all  warranties, express or implied, including but not limited to any warranties of  condition, quality, durability, performance, accuracy, reliability,  merchantability or fitness for a particular purpose. All such warranties,  representations, conditions, undertakings and terms are hereby excluded.<br /><br />
  6.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, DX.COM MAKES  NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS,  RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION  PROVIDED ON OR THROUGH THE SITE, DX.COM DOES NOT REPRESENT OR WARRANTY THAT THE  MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE  AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE SITE DOES NOT  VIOLATE ANY THIRD PARTY RIGHTS; AND DX.COM MAKES NO REPRESENTATIONS OR  WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED  ON THE SITE.<br /><br />
  6.3 Any material downloaded or otherwise obtained through  the Site is done at each User's sole discretion and risk and each User is  solely responsible for any damage to its computer system or loss of data that  results from the download of any such material. No advice or information,  whether oral or written, obtained by any User from DX.com or through or from  the Site shall create any warranty not expressly stated herein.<br /><br />
  6.4 Under no circumstances shall DX.com be held liable for  any delay or failure or disruption of the content or services delivered through  the Site resulting directly or indirectly from acts of nature, forces or causes  beyond its reasonable control, including without limitation, Internet failures,  computer, telecommunications or any other equipment failures, electrical power  failures, strikes, labor disputes, riots, insurrections, civil disturbances,  shortages of labor or materials, fires, flood, storms, explosions, acts of God,  war, governmental actions, orders of domestic or foreign courts or tribunals or  non-performance of third parties.<br /><br />
  6.5 Each User hereby agrees to indemnify and save DX.com,  its affiliates, directors, officers and employees harmless, from any and all  losses, claims, liabilities (including legal costs on a full indemnity basis)  which may arise from such User's use of the Site (including but not limited to  the display of such User's information on the Site) or from its breach of any  of the terms and conditions of this Agreement. Each User hereby further agrees  to indemnify and save DX.com, its affiliates, directors, officers and employees  harmless, from any and all losses, claims, liabilities (including legal costs  on a full indemnity basis) which may arise from User's breach of any  representations and warranties made by User to DX.com. Each User hereby further  agrees to indemnify and save DX.com, its affiliates, directors, officers and  employees harmless, from any and all losses, claims, liabilities (including  legal costs on a full indemnity basis) which may arise, directly or indirectly,  as a result of any claims asserted by Third Party Rights claimants or other  third parties relating to products offered or displayed on the Site. Each User  hereby further agrees that DX.com is not responsible and shall have no  liability to it, for any material posted by others; including defamatory,  offensive or illicit material and that the risk of damages from such material  rests entirely with each User. DX.com reserves the right, at its own expense,  to assume the exclusive defense and control of any matter otherwise subject to  indemnification by you, in which event you shall cooperate with DX.com in  asserting any available defenses.<br /><br />
  6.6 DX.com shall not be liable for any special, direct,  indirect, punitive, incidental or consequential damages or any damages  whatsoever (including but not limited to damages for loss of profits or  savings, business interruption, loss of information), whether in contract,  negligence, tort or otherwise or any other damages resulting from any of the  following:</p>
<ul type="disc">
  <li>the       use or the inability to use the Site;</li>
  <li>any       defect in goods, samples, data, information or services purchased or       obtained from a User or a third-party service provider through the Site;</li>
  <li>violation       of Third Party Rights or claims or demands that Users' manufacture,       importation, export, distribution, offer, display, purchase, sale and/or       use of products or services offered or displayed on the Site may violate       or may be asserted to violate Third Party Rights; or claims by any party       that they are entitled to defense or indemnification in relation to       assertions of rights, demands or claims by Third Party Rights claimants;</li>
  <li>unauthorized       access by third parties to data or private information of any User;</li>
  <li>statements       or conduct of any User of the Site; or</li>
  <li>any       matters relating to Premium Services however arising, including       negligence.</li>
</ul>
<p>6.7 Notwithstanding any of the foregoing provisions, the  aggregate liability of DX.com, its employees, agents, affiliates, representatives  or anyone acting on its behalf with respect to each User for all claims arising  from the use of the Site or the DX.com service shall be limited to the greater  of (a) the amount of fees the User pays to DX.com or its affiliates in the 12  months period prior to the action giving rise to liability and (b) HK$100. The  preceding sentence shall not preclude the requirement by the User to prove  actual damages. All claims arising from the use of the Site or the DX.com  service must be filed within one (1) year from the date the cause of action  arose.<br /><br />
  <strong>7. Intellectual Property Rights</strong> <br /><br />
  7.1 DX.com is the sole owner or lawful licensee of all the  rights to the Site and the DX Content. The Site and DX.com Content embody trade  secrets and intellectual property rights protected under worldwide copyright  and other laws. All title, ownership and intellectual property rights in the  Site and DX.com Content shall remain with DX.com, its affiliates or licensors  of the DX.com Content, as the case may be. All rights not otherwise claimed  under this Agreement or by DX.com are hereby reserved.<br /><br />
  7.2 "DX", "DX.COM" and related icons  and logos are registered trademarks or trademarks or service marks of DX.com,  in various jurisdictions and are protected under applicable copyright,  trademark and other proprietary rights laws. The unauthorized copying,  modification, use or publication of these marks is strictly prohibited.<br /><br />
  <strong>8. General</strong> <br /><br />
  8.1 This Agreement and the Privacy Policy constitute the  entire agreement between the User and DX.com with respect to and governs the  use of the Site, superseding any prior written or oral agreements in relation  to the same subject matter herein.<br /><br />
  8.2 If any provision of this Agreement is held to be  invalid or unenforceable, such provision shall be struck and the remaining  provisions shall be enforced.<br /><br />
  8.3 Headings are for reference purposes only and in no way  define, limit, construe or describe the scope or extent of such section.<br /><br />
  8.4 DX.com's failure to enforce any right or failure to  act with respect to any breach by a User under this Agreement will not waive  that right nor waives DX.com's right to act with respect with subsequent or  similar breaches.<br /><br />
  8.5 DX.com shall have the right to assign this Agreement  (including all of its rights, titles, benefits, interests, and obligations and  duties in this Agreement). The User may not assign, in whole or part, this  Agreement to any person or entity.<br /><br />
  8.6 This Agreement shall be governed by the laws of the  Hong Kong Special Administrative Region ("Hong Kong") without regard  to its conflict of law provisions. The parties to this Agreement hereby submit  to the exclusive jurisdiction of the courts of Hong Kong.<br /><br />
  8.7 If there is any conflict between the English version  and another language version of this Agreement, the English language version  shall prevail.</p>
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</div>
<a name="return-policy"></a>
<h2 id="return_policy">Return Policy</h2>
<p>
  Revisions 2013-08-30 Version 1.5, Effective date: 2013-09-12 CST<br /><br />
  Revisions 2011-08-05 Version 1.4, Effective date:  2011-08-06 CST<br /><br />
  Revisions 2010-11-05 Version 1.3, Effective date: 2010-11-06 CST<br /><br />
  Revisions 2010-07-15 Version 1.2, Effective date: 2010-07-17 CST<br /><br />
  Revisions 2010-06-01 Version 1.1, Effective date: 2010-06-03 CST<br /><br />
  Revisions 2010-04-30 Version 1.0, Effective date: 2010-05-12 CST<br /><br />
  Please review these policies carefully as they are the  terms of sale that govern your purchases at DX.com (hereinafter known as DX).  They set out your rights and obligations with respect to your purchases,  including important limitations and exclusions. Your placement of an order at  DX constitutes your agreement that these policies apply to the order, so be  certain you understand them before you place your order.<br /><br />
  <strong>Return DOA (Dead on Arrival) Item</strong> <br /><br />
  Any products , dead  on arrival (incorrect usage excluded) within 5 days after delivery or 30 days  after shipment if the delivery date is not traceable (The order shipment date  and order notification are provided to you by email). [*]<br /><br />
  In this case, please kindly provide us with proof as  below:</p>
<ul type="disc">
  <li>The photos of original DX package with front and back sides</li>
  <li>The photos or video of the defective item(s)</li>
  <li>The photos, video or screenshot showing the malfunction of the       defective item(s)</li>
</ul>
<p>In a DOA Situation: a reimbursement for return shipping  fees is available, provided that:</p>
<ul type="disc">
  <li>Return       the item(s) by ordinary mail (the least expensive way) with tracking       number to the nearest Product Drop Off Box (see details below); If the       mail service with tracking number costs more, you may choose the one       without tracking. Please be sure to keep the shipping receipt with you       after return. We will process for you upon receiving the screen shot of       your receipt.</li>
  <li>The       return shipping fee is less than 60% of the defective item(s) value, and       also less than $40 (USD), we will cover the actual postage (according to       the receipt you provided). If the return shipping fee exceeds the limit       above, please contact our CS staff to further confirm it.</li>
</ul>
<p><strong>Return Defective Item</strong> <br /><br />
  We will try our best to make sure the products shipped to  our customers are in the best condition. If your product (only for items  without Special Warranty terms in the product description and physical damage  or incorrect use excluded) turns out to be defective:<br /><br />
  <strong>Within 90 days (from the date of shipment) [**]</strong> <br /><br />
  Policy: Upon being returned, the defective item will be  refunded or replaced for free. Return shipping fee reimbursement is 35% of the  item's price up to a maximum of $40.<br /><br />
  Detail: The products get damaged (physical damages and  damages caused by incorrect usage excluded) within 90 days after shipment (The  order shipment date and order notification are provided to you by email).  Customer may mail the products back to us. Full refund or replacement plus  shipping cost reimbursement will be issued to you upon receipt of shipping  proof (available tracking number or a screen shot of shipping receipt).<br /><br />
  Note for return:<br /><br />
  Return the item(s) by ordinary mail (the least expensive  way) with tracking number to the nearest Product Drop Off Box (see details  below); If the mail service with tracking number costs more, you may choose the  one without tracking, please be sure to keep the shipping receipt with you  after return. We will process for you upon receiving the screen shot of your  receipt.<br /><br />
  The return shipping fee is less than 35% of the defective  item(s) value, and also less than $40(USD). We will cover the actual postage  (according to the receipt you provided). If the return shipping fee exceeds the  limit above, please contact our CS department for further confirmation.<br /><br />
  <strong>- After 90 days and within 150 days from shipment</strong><br /><br />
  Policy: Upon being returned, the defective item will only be replaced. Return  shipping fee will be sole responsibility of customer.<br /><br />
  Detail: If the product turns out to be defective after 90  days and within 150 days from shipment, Customer may mail the products back to  us. We will still try to exchange your defective products for a brand new one  where possible. Please notice that the return shipping costs will be on your  sole responsibility, we will pay all the necessary shipping fees for the  replaced products that we ship to you.<br /><br />
  <strong>- After 150 days and within 365 days from shipment</strong><br /><br />
  Policy: Upon being returned, the defective item will be forwarded to the factory  for repair. The shipping cost both ways will be covered by customer.<br /><br />
  Detail: Should the item become defective after 150 days  from shipment, customers will still be allowed to send the unit back to us. We  will help by forwarding the item to the manufacturer for repair or replacement.  Until the product arrives at our warehouse, the shipping cost both ways have to  be covered by the customer. Any cost incurred during the process will be at  customer's expense as well.<br /><br />
  <strong>- After 365 days from shipment</strong><br /><br />
Policy: Refund or replacement for any item will be rejected after the 365 day period has expired.<br /><br />
  After returning the defective product, please kindly  provide us with proof as below:</p>
<ul type="disc">
  <li>Photos       of the front and back of the packaging envelope or box</li>
  <li>Partial       shipment slips (if applicable)</li>
  <li>Photo,       video, screenshot, or description of the defective item</li>
  <li>Photo,       video, screenshot, or description of the defect or defective area</li>
</ul>
<p>All customers should contact us by Customer Service  Express before returning any item(s)/product(s).<br /><br />
  <strong>Return Incorrect Item Received</strong> <br /><br />
  If the item you received is completely different from the  one you ordered, please contact us via our Customer Service Express and provide  us the picture proof of the error.<br /><br />
  If return is necessary, replacement plus shipping cost  reimbursement will be issued to you on receipt of return proof. Please be sure  that the incorrect item you return is in the original package and the  merchandise is in the same condition in which it was received.<br /><br />
  For the incorrect item, if you are able to find a use of  it and prefer to keep it, you may suggest that to us and we will offer you a  certain discount for buying it.<br /><br />
  After receiving the incorrect product, please kindly  provide us with proof as below:</p>
<ul type="disc">
  <li>The photos or video of the incorrect item(s)</li>
  <li>The photos, video or screen shot showing the malfunction of the       defective item(s)</li>
</ul>
<p>Because different batches of the products are supplied,  the item logo or packaging you received may vary from the one displayed on our  website. If all the functions and appearance of the product prove to be  correct, please understand that this case will not be included in this policy.<br /><br />
  <strong>Return Unsatisfactory Products</strong> <br /><br />
  If you are not happy for any reason with your purchase,  then just return it within 10 days of receipt for a full refund or an exchange.  If the return is not a result of our error, customers will be required to cover  shipping cost both ways. And please make sure the item you send back to us is  in the original packaging, and the merchandise is in the same condition.<br /><br />
  <strong>Return Policy For Bra And underwear Items</strong> <br /><br />
  In consideration of personal hygiene, bra and underwear  items are not available for return excluding a quality issue. (The quality  problem must be reported within 48 hours of delivery, and pictures clearly  showing the defect(s) are necessary). Any return because of unfit size or  product not as expected is unacceptable. We will provide an accurate size,  please be sure the size is suitable before making purchase.<br /><br />
  <strong>Our Drop Off Box For Return</strong><br /><br />
    <strong>Defective Item Drop Off Box for customers from Australia, New Zealand</strong><br />
    ATTN: ECOF<br />
    PO Box 7199, WETHERILL PARK<br />
    NSW, 2164<br />
    AUSTRALIA<br /><br />
    <strong>Defective Item Drop Off Box for customers from</strong><br />
    Albania, Andorra, Belgium, Bosnia - Herzegovina, Bulgarian, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Spitsbergen archipelago, Sweden, Switzerland, Ukraine, Vatican, Yugoslavia.<br />
    ATTN: Andy Chan DX<br />
    ONE WORLD HOUSE PUMP LANE HAYES, <br />
    MIDDLESEX UB3 3NB  <br />
    UNITED KINGDOM<br /><br />
<strong>Defective Item Drop Off Box for customers from U.S.A., Canada, Mexico & Brazil</strong><br />
    ATTN: EILEEN SONG（DX952)<br />
    12368 E. Valley Blvd.,# 104<br />
    El Monte, CA 91732<br />
    UNITED STATES<br /><br />
    <strong>If your country is not listed above, please return your package to our HK address at</strong><br />
    Interconnected  Easy sent DX<br />
	7/F,D.J. Securities Building,171 Hoi Bun Road,Kowloon<br />
    HongKong<br /><br />
  Important Notes</p>
<ul type="disc">
  <li>All customers should contact us by Customer Service Express (<a href="https://cs.dx.com/">https://cs.dx.com</a>) before returning       any item(s). DX will not be responsible for returned item(s) without       notifying us in advance. When contacting DX please include the following       information </li>
  <ul type="circle">
    <li>Photos of the front and back of the packaging        envelope or box</li>
    <li>Partial shipment slips (if applicable)</li>
    <li>Photo, video, screenshot, or description of the        defective item</li>
    <li>Photo, video, screenshot, or description of the        defect or defective area</li>
  </ul>
  <li>Please keep all packaging material and partial shipment note(s)       as they're needed for returns. After mailing back the products, please be       sure to provide us the tracking number of the returned package, if there       is no tracking number available, a picture of shipping receipt is       necessary. If neither of them can be provided, we might have to hold       processing for you until the package arrives at our warehouse which may       take one to two months, please kindly note.</li>
  <li>Refunds can be taken as cash through PayPal or DX Store Credit.       Store Credit is always for the full refund price without additional fees       and doesn't have time limits. Full PayPal cash refunds can only be issued       within 90 days of order placement. Customers are responsible for all       PayPal fees (if any) issued after 90 days of order placement.</li>
  <li>If possible, please make sure you have checked the package       contents before you sign for it. In case of damage or empty, please refuse       to accept it and contact us. Once you sign for the item, you are signing       acceptance of the integrity of all products as is and CANNOT refute the       charges for the empty package.</li>
  <li>Please note that our return address are drop off box address, no one will be there to sign for the packages. Therefore, please do not use express way (EMS, UPS, FedEx, TNT, DHL etc. ) to return the packages which usually needs a receiver's signature. Or else, it will be returned to you.</li>
  <li>Please use the cheapest way to ship the item(s) back. Courier       services such as EMS, UPS, FedEx, TNT, DHL etc. are NOT eligible for       return shipping cost reimbursements.</li>
  <li>Please remember to include a note in your package indicating the       following details:</li>
  <li>your order number;</li>
  <li>SKU numbers returned and quantity;</li>
  <li>A short description of the problem(s) of the defective item(s).       This note will help expedite<a name="_GoBack" id="_GoBack"></a> the processing time for       you.</li>
  <li>DX reserves the right to make changes and/or improvements to this       policy. Any changes will be updated on the forum/Policy Page/HELP section       to keep the customers informed.</li>
  <li>If there are any further inquiries, please contact our Customer       Services Express for more information.</li>
</ul>
<p>Footnote<br /><br />
  * If your product is dead on arrival and the package takes  longer (more than 30 days) to reach you, please contact us and offer the  available proof of the delivery date within 5 days, we will then process for  you according to the policy.<br /><br />
  ** During the rush season (such as Christmas) and holidays  (including unforeseen delays) the warranty period will be extended - check the  forum to see if there are any known delays</p>
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